Returns, exchanges and refunds

At babaloo, we want you to shop with confidence! We understand that sometimes you might need to return or exchange an item, and we're here to make that process as easy and stress-free as possible.

Change of mind returns

If you change your mind within 14 days of receiving your order, you can return it for an exchange or refund. Please make sure the item is unused, in original condition, and still in its original packaging. Some products are excluded from change of mind returns.

Faulty or incorrect items

If you receive an item that's faulty or not what you ordered, we'll arrange to collect it and send you the correct item or organise a refund. We’re sorry for the inconvenience and will do our best to make it right quickly. Please get in touch via hello@babaloo.com.au or message us on WhatsApp.

How to return an item

We don’t use a returns form (yet), so please just email us at hello@babaloo.com.au with your order number, product details, and any relevant photos. Once we’ve reviewed everything, we’ll coordinate with the relevant supplier and guide you through the next steps. Please note: we cannot accept returns without prior approval from our team.

Your rights under Australian Consumer Law

Under Australian consumer law, you're entitled to a repair, replacement or refund if a product is faulty, not fit for purpose, or doesn’t match its description. Nothing in our returns policy affects these rights.

Excluded products

We can’t accept change of mind returns for certain items, including:

• Gift cards
• Items not in original condition or packaging
• Products with broken seals or signs of use
• Products with specific return policies noted on the product page

If you're unsure whether a product is eligible, reach out to our expert team before purchasing. We’re here to help make sure you get what’s right for you.

Clearance and final sale items

Items marked as Clearance or Final Sale can’t be returned or exchanged unless they're faulty. We’ll always label these items clearly on the site.

Delivery charges

Delivery charges are non-refundable for change of mind returns and exchanges.

Faulty or damaged items

If your item is faulty or arrives damaged, we may need to have it assessed by the brand or manufacturer. If it's found to be faulty, we'll offer a repair, replacement or refund. If the issue is due to misuse or the item isn’t deemed faulty, we may not be able to offer a return or refund.

Still unsure? Reach out any time via email or message us on WhatsApp – we’re here to help.