Delivery and shipping

We want your shopping experience to be as seamless as possible, so here’s everything you need to know about getting your order to your door.

How much is shipping?

Delivery is FREE on orders over $200*.

*Excludes bulky items such as prams, cots, furniture and oversized gear. These products are clearly marked and incur a separate delivery fee based on weight, size and delivery location.

For orders under $200:

• Metro areas: $10 – estimated delivery in 2–5 business days
• Regional areas: $15 – estimated delivery in 4–7 business days
• Remote areas: $25 – estimated delivery in 7–14 business days

Heads up: Your order may arrive in multiple parcels, especially if it includes items from more than one brand or supplier.

How are bulky items delivered?

Bulky or oversized items (like prams, cots, and furniture) are calculated at checkout based on size, weight and delivery location. Just pop the item in your cart and we’ll show you the delivery fee upfront – no surprises.

Do you deliver to PO boxes?

Unfortunately, we can’t deliver to PO boxes at this time. We’re working on it!

Where do we deliver?

We deliver Australia-wide – almost everywhere! However, some remote or regional areas are currently out of reach due to courier limitations.

We currently don’t ship to:

• Western Australia: Certain remote areas across the Mid West, Gascoyne and Pilbara regions
• Queensland: A few remote areas in Far North and Central West QLD
• South Australia: Select remote outback postcodes
• Tasmania: Some outer suburban and remote postcodes
• Northern Territory: Unfortunately, we don’t currently offer delivery to NT

If you're unsure whether we deliver to your area, message us on WhatsApp or email us at hello@babaloo.com.au and we’ll double check for you.

What happens if I’m not home for delivery?

If you’re not around, no worries:

• Courier deliveries: You’ll get a calling card so you can reschedule or collect from a pickup point. If you’ve given 'Authority to Leave', your parcel may be left in a safe place.
• Australia Post deliveries: They’ll leave a card with instructions to collect from your nearest post office or depot.

How do I track my order?

We’ll keep you posted! Once your order has shipped, you’ll receive an email with a tracking link. You can also log in to your babaloo account and track your order anytime under your order history.

What if my order arrives damaged?

We do everything we can to make sure your goodies arrive safely. But if something doesn’t look right:

• Take photos of the damage and keep the packaging
• Let us know within 14 days by emailing hello@babaloo.com.au or chatting to us on WhatsApp

We’ll work with you to sort things out quickly and fairly – that’s the babaloo way.

If you’ve still got questions about shipping, feel free to chat with us on WhatsApp, drop us an email hello@babaloo.com.au or use our website chat during business hours. We’re here to help!