Privacy policy

Effective date: 17 March 2025

This privacy policy explains how Babaloo Pty Ltd (‘we’, ‘us’ or ‘our’) collects, stores, uses, and shares your personal information, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Personal information means any information or opinion that identifies you, or could reasonably identify you, even if it's not recorded in a material form.

By using www.babaloo.com.au or interacting with us, you:

• consent to us handling your personal information as outlined in this policy
• agree to the current version of our privacy policy published on our website

If you share personal details through reviews, WhatsApp chat or forums, this information may be visible to others or collected by third parties outside of our control.

What we collect

We collect personal information directly from you when you sign up to our newsletter, join WhatsApp chat, enter a competition, or contact us. This may include your name, age range, children’s ages, postcode, email, phone number, and IP address. We may also collect other data to help improve our services or content.

If you choose not to provide certain information, we may not be able to offer you some of our services.

Remaining anonymous

You're welcome to stay anonymous, but in some cases this may prevent us from helping you or providing certain services.

Why we collect your information

We collect, use and share personal information so we can:

• communicate with you via email or WhatsApp
• share product or service updates
• announce competition winners
• respond to your enquiries or feedback
• let you know about new products or offers

We may share your information with trusted service providers, including IT and analytics providers. Some of these partners are based overseas, including in the USA. Rest assured, we only work with partners who respect your privacy as much as we do – we hate spam too.

Access and corrections

We aim to keep your information accurate and up to date. You can request access or corrections by emailing hello@babaloo.com.au. We may charge a small fee to retrieve your information, and we may decline requests where permitted by law.

How we protect your information

We take reasonable steps to keep your data safe using both physical and electronic security measures. This includes SSL encryption between your browser and our servers. While we work hard to protect your data, no system is 100% secure. If you notice anything suspicious, please let us know right away.

Google Analytics

We use Google Analytics to understand how people interact with our site. This includes things like which pages you visit, how long you stay, and where you came from. We may also use features like remarketing and demographic reporting. No personal information is collected. You can opt out using the Google Analytics opt-out browser add-on or by adjusting your browser settings to block cookies.

Questions or complaints

If you have any concerns or think we haven’t handled your information properly, we’d like to hear from you so we can make it right.

Contact us

If you want to know more about how we manage your personal information, feel free to get in touch:

Email: hello@babaloo.com.au